Refund policy
Returns & Refund Policy.
ONLINE PURCHASES POLICY
This Return Policy applies only and exclusively to purchases made through the SYBARTUM website, where the customer has not previously seen or inspected the product in person.
Purchases made in our physical stores, showrooms or points of sale are subject to the policies applicable at those locations.
We offer a 15-day return period, meaning you have 15 calendar days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received.
- Be returned in its original packaging.
- Include all accessories, documentation and labels.
- Be accompanied by the original proof of purchase.
Returns sent without prior authorization from SYBARTUM will not be accepted.
To request a return, please contact us at sales@sybartum.com.
If your request is approved, we will provide you with instructions on how and where to return the product.
RETURN SHIPPING COSTS
If the return is requested for personal reasons, including but not limited to a change of mind, incorrect choice, change of decoration, measurements, colour preference or any reason not related to a manufacturing defect or transport damage, the customer is solely responsible for all return shipping costs.
As many of our products are large and heavy furniture items, return shipping costs may be significant. Any original shipping charges paid at the time of purchase are non-refundable.
The customer is responsible for ensuring that the goods are properly packed and protected for their return journey. Any damage occurring during the return shipment due to inadequate packaging may reduce or void the refund.
SYBARTUM will only assume the return shipping costs if:
- The product has a manufacturing defect.
- The product arrives damaged during transport.
- The wrong product has been delivered due to our error.
NON-RETURNABLE ITEMS
The following items cannot be cancelled or returned:
- Custom-made products.
- Made-to-order furniture.
- Personalized products.
- Products manufactured or modified according to the customer's specifications.
- Any item expressly indicated as non-returnable before purchase.
These exclusions are in accordance with the applicable European consumer legislation.
DAMAGES AND TRANSPORT ISSUES
Please inspect your order immediately upon delivery.
If you receive a damaged, defective or incorrect item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
If you notice visible damage to the packaging or the product upon delivery, do not sign the carrier's delivery receipt without noting the damage, and notify us immediately.
Whenever possible, please provide photographs of:
- The external packaging.
- The damaged area.
- The shipping label.
- The complete product.
This information is necessary to process the claim with the transport company.
EXCHANGES
The fastest way to obtain a different product is to request a return (subject to acceptance) and place a new order for the desired item.
REFUNDS
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, SYBARTUM will process the refund within five (5) business days after confirming that the returned item complies with the conditions of this Return Policy.
The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.
Please note that, although SYBARTUM processes approved refunds within five (5) business days, the time required for the funds to appear in your account depends solely on your payment provider, bank or credit card issuer. Processing times vary depending on the financial institution and payment method used.
Refunds may be reduced or refused if the returned product shows signs of use, damage, missing parts, or is not returned in its original condition and packaging.
QUESTIONS
If you have any questions regarding this Return Policy, please contact us at:
PLEASE, BE AWARE THAT THESE POLICIES APPLY ONLY AND EXCLUSIVELY TO PURCHASES MADE THROUGH OUR WEB PAGE, WHERE THE CUSTOMER HAS NOT YET SEEN OR TESTED THE PRODUCT.
FOR SALES IN OUR PHYSICAL STORES, POINTS OF SALE AND SHOW ROOMS, STORE POLICIES WILL APPLY.